Survey

Service Evaluation

We are an independent, family owned funeral home who is committed to serving families with care, compassion, and dignity. To help us evaluate the service you recently received from our family, we ask that you take a few minutes to complete this evaluation of service. Please note any exceptional service or suggestions for improvement. We appreciate your time and thank you for taking a moment to complete this survey!

** All questions are optional**

Why did you choose this funeral home?	Advertising Attended Other Services Clergy Recommended Facilities Friend Recommendation Family/Locally Owned Location Previously Served Family Reputation
Initial Contact With Firm:	Superior Good Poor
Arrangement Conference:	Superior Good Poor
Merchandise Selection:	Superior Good Poor
Ample Time Given For Making Decisions:	Superior Good Poor
Appearance Of Deceased:	Superior Good Poor
Visitation:	Superior Good Poor
Coordination Of Service Details:	Superior Good Poor
Attention To Detail:	Superior Good Poor
Appearance Of Outdoor Facilities:	Superior Good Poor
Appearance Of Indoor Facilities:	Superior Good Poor
Staff Attitude:	Superior Good Poor
Personal Attention:	Superior Good Poor
Sensitivity Of Funeral Director:	Superior Good Poor
Information Provided:	Superior Good Poor
Freedom To Make Decisions:	Superior Good Poor
Explanation Of Payment Policy:	Superior Good Poor
How The Ceremony Met Your Expectations:	Superior Good Poor
Cost Of Services:	Less Than Expected Expected More Than Expected
Cost Of Merchandise:	Less Than Expected Expected More Than Expected
Your Personal Comments or Suggestions: About The Funeral Director:
About The Funeral Staff:
About The Funeral Home Facility:
About The Ceremony:
What Other Products Or Services Should The Funeral Home Provide:
Any Other Comments Or Suggestions:
What Was The Main Concern When Planning For The Service:	Not Knowing What To Expect Choosing The Appropriate Service, Casket & Vault Anticipated Expense Making Major Decisions At This Time Other
If Other Please Explain:
Would It Have Been Less Difficult If Some Decisions Could Have Been Made In Advance:	Yes No
We Offer An Advance Planning Program To Put Your Wishes & Desires In A Confidential File At The Funeral Home At No Charge. Would You Like Advance Planning Information:	Yes No
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